Cycle Therapy Bikes
CYCLE THERAPY CORONAVIRUS RESPONSE
APRIL 1, 2020
CYCLE THERAPY CORONAVIRUS RESPONSE UPDATE – 02
April 1st, 2020
Greetings to all our friends and customers. Being mindful of the worldwide Coronavirus Pandemic, Cycle Therapy has adopted several responses we want to share with you. This is a fluid situation and we may make further changes as the situation demands, however, for now this is what you can expect:
- We will continue to be open Tuesday through Saturday for the foreseeable future;
- We have new systems in place to maintain physical distancing for the safety of our staff and our valued customers;
- Our hours will be 10:00 a.m. to 4:00 p.m. giving time for our staff to do a thorough hygienic cleaning at the end of each work day;
- Surfaces (e.g. desks and tables) and objects (e.g. telephones, keyboards) will be wiped with disinfectant regularly throughout the day;
- Our main front door will be kept locked until further notice – the only access for customers is through our side service door from the northern parking lot;
- The main retail section of the store will remain closed to customers. Our staff can access this area to help any customers with needed product – please just ask and we will try to accommodate your requests;
- We are suspending all rentals & demos effective immediately;
- All shop rides and events have been suspended until further notice;
- We will try to accommodate all service requests – we ask for your patience as we endeavor to meet our regular turn around times;
- Customers have access to a clean area where they can wash their hands with soap and water or use hand sanitizer;
- Our staff have been advised that if they have any flu-like symptoms, they must stay home;
- We are implementing a NO RETURNS POLICY on all clothing and helmets effective immediately. Some returns and warranty issues can still be dealt with in a timely manner. Please do not bring these items back to the store - call (250) 597-0097 and ask how to proceed;
- We are now offering a pick-up and drop-off service for bike repairs. Please call to see if this can work for you;
We also, respectfully, ask our customers to refrain from coming into Cycle Therapy if they have any flu-like symptoms or during their self-isolating phase due to contact or travel;
We are only allowing a maximum of 2 customers in the store at one time – please help us maintain this safety measure;
We love socializing with our customers in the store, but now politely ask that all visits to Cycle Therapy be kept short – this is mainly to reduce contact between overlapping customers.
Riding your bike in the outdoors is a healthy and positive activity that does not put you at risk of contracting the Coronavirus, and we want to support you in this endeavor throughout this difficult time of “social distancing”. If you require bicycle repairs and you have any concerns about dropping off your bike in the store, please call us in advance (250) 597-0097 and speak to one of our wonderful staff who will walk you through how best to drop off and pick up your bike.
We all hope that this health crisis will be over quickly. Feel free to call us if you have any questions or concerns.
Wishing everyone the best throughout this challenging time.
Management & Staff of Cycle Therapy
At Cycle Therapy you'll find a friendly and accommodating staff who are trained to put your needs above all else. Our goal is to help to get you riding the right bike for you safely, comfortably and injury free! For the recreational rider that translates as fun and comfortable and for the serious racer it translates as efficient and fast. Do you want the lightest bike with all the very best features? We have a huge selection. Do you want a great bike with great features that fits your budget? We have them too. We'll listen to you, we'll work with you, and we will make sure that we send you out the door with a smile on your face.
With Trek, Rocky Mountain, Cannondale, Pivot Cycles and Electra bicycles you have a choice of the very best bicycles in the world from companies who proudly stand behind their product. You can even try out the latest e-bike technology. With a wide variety of e-bikes in stock, we can have you commuting, mountain biking, or touring in style and with ease.